As a member of the Shuttle Program you play a significant role in ensuring families and guests staying at RMHC-SK have a reliable and safe shuttle that takes them to/from the hospital. In addition, you help create a friendly and comfortable environment by assisting the daily operations of the House, and supporting families as needed. This position is under the direction of the Family Programs Staff Lead, supported by Family Services Associates. We value teamwork and collaboration and we are grateful you are a part of the RMHC-SK teams.
Qualifications:
- Able to deal with the public, staff & other volunteers in a supportive, friendly and hospitable manner
- Have a valid Saskatchewan Driver’s License that will be in the shuttle at all times while driving
- Hold a Class 5 driver’s license with no restrictions
- Have a safe driving record
- Completion of a Car Seat Safety course (provided by RMHC-SK during volunteer training)
- Able to commit to a regular weekly shift or if accepting a casual volunteer shift to be able to fill a minimum of one shift per month according to available shifts.
- Attend a Volunteer Orientation and Training Session
- No health concerns that may impair ability to drive safely (vision, hearing, or taking certain medications)
- Enthusiastic and willing to take initiative
- Friendly, patient, reliable & have good communication skills
- Able to be an understanding and compassionate listener but not a counselor or problem solver
- Able to deal with a variety of people and situations in a sensitive manner without imposing views or passing judgments
- Understand and practice confidentiality
- Be dependable, arriving on time as scheduled
- Keep a neat and clean appearance
- Able to pass a Police Record Check and provide two personal references
Responsibilities:
- Act as an agent of exceptional hospitality ensuring that the shuttle is reliable and safe for families to use
- Responsible for the safety of passengers using the shuttle
- Record passenger information and shuttle statistics on each shift
- Adhere to all RMHC-SK Policies & Procedures
- Check in at the Volunteer station at the beginning of your shift to learn about any updates important to your role, and always wear your name tag
- Ensure that you communicate important family updates to House staff
- NOTE: As a shuttle driver you will have first contact with families after their day at the hospital. You may hear about new diagnoses, passing of children, etc. long before the House has received this information.
- Ensure that communication with Family Programs Coordinator and Volunteer Coordinator is frequent to ensure concerns are addressed in a timely manner
- Immediately report any incidences, accidents or concerns
- Declare any changes to your Drivers Abstract
- Remember to help yourself to cookies and coffee as well as breakfast and dinner when available.
Training and Support:
- General orientation and training will be provided
- Role specific training will be provided
- Continuing training and support will be offered to all volunteers.
Time Commitment:
- 1 shift per week for a commitment of 8 months to a year
- If a weekly volunteer you will be required to commit to that day and time
- If a casual volunteer you will be required to fill a minimum of 2 shift per month according to open and available times.
- Shift times are from 7:30am – 10:00am and 4:00pm – 6:00pm
Parking:
We recognize that parking is a challenge in our community. We would recommend, if possible, that you walk, bike, bus, or get dropped off. If you must drive, we request the following:
- For visits to the House 2 hours or less, please park on University Drive west of Clarence Ave.
For visits two hours or longer, park in the ONE volunteer parking space in the lot (if open). Alternatively, you can park in a family parking space in the lot if there is one available. If you are parking in the lot, you MUST register with the front desk to ensure we are able to contact you while on your volunteer shift in case of needing to move your vehicle for emergency. Unregistered vehicles may be towed.